PRE-ORDER INFORMATION

Pre-orders give you the opportunity to reserve a piece in advance before it officially releases or sells out. These items are offered at a lower price prior to their full release and require additional time for production before shipping.

Please note that pre-order items will have a delivery delay compared to in-stock products. For more details regarding pre-order shipping and timelines, please refer to the shipping information below.

PRE-ORDER FAQS

  • Pre-order items will be shipped within the estimated delivery window indicated on the product page.

    During this period, you’ll receive email updates regarding the status of your order and the expected shipping date.

  • While we aim to ship all pre-orders within the stated timeframe, unexpected delays can occasionally occur due to factors beyond our control. Rest assured, we’ll keep you informed with regular email updates regarding the status of your pre-order.

  • We accept cancellations of pre-orders within 7 days of placing your order. After this period, we’re unable to process cancellations as production and fulfillment preparations will have begun.

  • Yes, you can request a change to your shipping address by contacting our customer service team at info@964made.com with your order number.

    Please note that we’re unable to modify the address once your order has been shipped.

  • Pre-ordered items can be returned within 7 days of delivery. If you receive a damaged or incorrect item, please contact us at info@964made.com with details and evidence, and we will provide a replacement or refund as appropriate.