SHIPPING INFORMATION

964Made offers worldwide shipping through a selection of trusted carriers, with both premium and standard delivery options to meet our customers' needs.

We take pride in ensuring your order arrives promptly and will always aim to dispatch it as quickly as possible, subject to product availability and payment verification. Please note that delivery times are estimates and may occasionally be extended, particularly during high-volume periods such as holidays.

For more details, please refer to the shipping information below.

SHIPPING FAQS

  • If your order has not yet been shipped, we may be able to update your delivery address upon request. However, once your order has been dispatched, we’re unable to make any changes for security and insurance reasons. Our couriers can only deliver to the address confirmed at the time of shipment.

  • Your tracking number may take up to 24 hours to activate after your order has been shipped, as it only becomes valid once collected by the courier. If your tracking information hasn’t updated after this period, please contact us at info@964made.com with your name and order number for assistance.

  • We’ll do our best to accommodate any cancellation requests, provided your order has not yet been dispatched. Once your parcel has been shipped, it can no longer be canceled and will need to be returned after delivery.

    If you’d like to make changes to your order, such as updating items or quantities, we’ll try to assist whenever possible. However, once your order has been processed and entered into fulfillment, no modifications can be made.

  • If you haven’t received your confirmation email within 24 hours, please first check your spam or junk folder as it may have been filtered there. If it’s still missing, contact our customer service team at info@964made.com with your name and order number, and we’ll help you locate your order details.

  • We strive to ship all orders within 1–2 business days. In the event of any delays, we’ll make sure to notify you within that timeframe.

    If it’s been more than 2 business days since you placed your order and you haven’t received a shipping notification — and you’ve already checked your spam or junk folder — please contact us at info@964made.com with your name and order number so we can assist you.

  • Pre-order items require additional time to be produced before they’re shipped, and the exact time frame may vary depending on the product. All pre-order products are clearly labeled on their respective product pages.

    If you’ve placed an order and are unsure whether it was a pre-order or would like an update on your pre-order status, please reach out to us at info@964made.com with your name and order number.