Shipping policy

SHIPPING INFORMATION

964Made offers worldwide shipping through a selection of trusted carriers, providing both premium and standard delivery options to meet your needs. We take pride in ensuring your order arrives promptly and aim to dispatch it as quickly as possible.

Please note that all delivery times are estimates and may occasionally be extended, particularly during high-volume periods such as holidays.

Order Processing & Timelines

  • Standard Processing: We strive to ship all orders within 1–3 business days, subject to product availability and payment verification. If there are any unexpected delays, we will notify you within that timeframe.

  • Delayed Shipping Notifications: If it has been more than 3 business days since you placed your order and you have not received a shipping notification (after checking your spam/junk folder), please contact us at info@964made.com with your name and order number.

Tracking Your Order

Once your order has shipped, you will receive an email with your tracking details. Please allow up to 24 hours for the tracking number to become active, as it is only valid once the courier has physically collected the package. If your tracking information has not updated after this period, reach out to us for assistance.

Modifying or Canceling Your Order

  • Order Edits & Cancellations: We will do our best to accommodate requests to cancel or edit your order (such as updating items or quantities) provided your order has not yet been dispatched. Once your order has been processed and entered into fulfillment, no modifications or cancellations can be made. Shipped orders will need to be returned after delivery.

  • Address Changes: We can update your delivery address upon request if the order has not yet shipped. Once an order is dispatched, we are unable to make any address changes for security and insurance reasons. Couriers will only deliver to the address confirmed at the time of shipment.

Pre-Orders

Pre-order items require additional production time before they are shipped. The exact timeframe varies depending on the product, and all pre-order items are clearly labeled on their respective product pages. If you are unsure whether your purchase was a pre-order or would like a status update, please email us with your name and order number.

Missing Confirmation Emails

After placing an order, you should receive a confirmation email shortly. If you have not received this email within 24 hours, please check your spam or junk folder first. If it is still missing, contact our customer service team at info@964made.com with your name and order number, and we will help you locate your order details.